About us
Welcome to Lorenty, an online store focused on gazebos and outdoor products that help customers make better use of their outdoor spaces.
We believe an outdoor area should be more than an unused part of a property. With the right gazebo or outdoor structure, customers can create a comfortable space for relaxing, entertaining guests, spending time with family, enjoying meals, or simply spending more time outdoors.
Our goal is to make shopping for outdoor products straightforward by providing clear product information, transparent policies, dependable customer communication, and a simple online purchasing experience.
What We Offer
Lorenty focuses on gazebos and related outdoor products.
Our product selection may include different sizes, styles, configurations, materials, colors, and features to accommodate different outdoor environments and customer requirements.
Because every outdoor space is different, we encourage customers to carefully review each product's:
-Dimensions
-Materials
-Included components
-Features
-Installation requirements
-Care instructions
-Weather considerations
before purchasing.
A Straightforward Shopping Experience
We believe customers should have access to important information before making a purchase.
For that reason, our website provides information about:
-Product specifications
-Pricing
-Shipping
-Returns
-Refunds
-Customer support
-Privacy
-Terms of service
We aim to keep this information accessible and understandable so customers can make informed purchasing decisions.
Our Approach to Customer Service
Our relationship with customers does not end when an order is placed.
If you have a question about an order, shipping, a return, a refund, or a product issue, our customer support team can be contacted directly.
Email: support@lorenty.shop
Phone: +44 472 283 7745
When contacting us about an order, please provide your order number whenever possible.
Product Transparency
We understand that buying a gazebo online requires customers to make decisions based on product information displayed on a screen.
We therefore encourage customers to review product specifications carefully before purchasing.
Product photographs are intended to provide a visual representation of the product, while dimensions, specifications, included components, and other written information should also be reviewed.
We do not intend to represent Lorenty as an authorized reseller, manufacturer, or official representative of a brand unless such a relationship is specifically stated and can be substantiated.
Delivery and Returns
We offer free standard shipping on eligible orders, with an estimated delivery time of 5–8 business days.
Customers can generally request a return within 30 days of receiving an order, subject to the conditions described in our Refund & Return Policy.
Approved refunds are processed within 7 days after the applicable return has been approved and the required conditions have been satisfied.
Our Commitment
Our goal is to operate Lorenty with transparency and respect for our customers.
We aim to:
-Provide accurate product information
-Clearly display pricing
-Clearly communicate shipping information
-Maintain accessible return and refund information
-Respond to customer inquiries
-Protect customer information
-Deliver products that correspond to the customer's order
-Correct problems when they occur
Contact Lorenty
Lorenty
57 Greenbank Rd
Liverpool, L18 1HQ
United Kingdom
Email: support@lorenty.shop
Phone: +44 472 283 7745
Website: www.lorenty.shop
Thank you for choosing Lorenty.