Privacy policy
At Lorenty, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from our online store at www.lorenty.shop.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.
By using our website, creating an account, contacting us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. About Lorenty
Lorenty operates an online retail store specializing in gazebos and related outdoor products.
Business name: Lorenty
Website: www.lorenty.shop
Email: support@lorenty.shop
Phone: +44 472 283 7745
Address: 57 Greenbank Rd, Liverpool, L18 1HQ, United Kingdom
For privacy-related questions, please contact us using the email address above.
2. Information We Collect
When you visit or use our website, we may collect information necessary to operate our online store and provide our services.
This may include:
Full name
Billing address
Shipping address
Email address
Telephone number
Order information
Products purchased
Payment-related information necessary to process your order
Communication history when you contact customer support
Information you provide when requesting a return or refund
Technical information relating to your device and browser
IP address and general website usage information
Information collected through cookies and similar technologies
We do not intentionally request information that is unnecessary for processing an order or providing customer support.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
When you make a payment, payment information may be transmitted directly to the relevant payment processor. We do not need to store your complete payment card number in order to process your order.
Payment providers may process your information according to their own privacy policies and security procedures.
4. How We Use Your Information
We may use your information for legitimate business purposes, including:
Processing and fulfilling orders
Delivering purchased products
Communicating with you about your order
Responding to customer service requests
Processing returns, refunds, exchanges, and cancellations
Confirming order details
Preventing fraud and unauthorized transactions
Maintaining website security
Improving our website and customer experience
Understanding website usage and performance
Complying with applicable legal obligations
Maintaining appropriate business and transaction records
We only seek to use personal information for purposes that are relevant to operating our business and providing services to customers.
5. Order Communications
When you place an order, we may contact you by email or telephone regarding matters directly related to your purchase.
These communications may include:
Order confirmation
Shipping confirmation
Delivery information
Requests for information needed to complete an order
Return or refund updates
Customer service responses
Transactional communications are necessary for properly fulfilling your order.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, remember preferences, analyze website performance, and improve the customer experience.
Cookies may be used for purposes such as:
Keeping products in your shopping cart
Remembering website preferences
Understanding how visitors use our website
Measuring website performance
Supporting security and fraud prevention
Supporting relevant advertising and marketing activities where applicable
You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use third-party service providers to help operate our online store.
These providers may include services relating to:
Payment processing
Website hosting
Website analytics
Shipping and delivery
Fraud prevention
Customer communications
Advertising and marketing
Third-party providers receive information only to the extent reasonably necessary for them to perform their services.
Their processing of information may be governed by their own privacy policies.
8. Sharing Personal Information
We do not sell customer personal information as a normal part of operating Lorenty.
We may disclose information when reasonably necessary to:
Fulfill an order
Process a payment
Deliver an order
Provide customer support
Prevent fraud
Protect our website and customers
Comply with legal requirements
Respond to lawful requests from authorities
Protect our rights or property
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
9. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
Customers should also take reasonable precautions when using online services, including maintaining the security of their email accounts and devices.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and protect our legitimate business interests.
The retention period may vary depending on the type of information and the reason it was collected.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information.
These rights may include requesting:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of information where legally applicable
Restriction of certain processing
Information about how your information is used
Withdrawal of consent where processing is based on consent
Some rights may be subject to legal or operational limitations.
To make a privacy-related request, contact:
Email: support@lorenty.shop
We may need to verify the identity of the person making a request before providing or changing personal information.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation.
13. International Data Processing
Depending on the services we use and the location of our service providers, personal information may be processed in countries other than the country in which you reside.
Where applicable, we seek to use appropriate safeguards for such processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technology, services, or legal requirements change.
The updated version will be published on this page with a revised "Last updated" date.
We encourage customers to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy or how Lorenty handles personal information, contact us:
Lorenty
57 Greenbank Rd
Liverpool, L18 1HQ
United Kingdom
Email: support@lorenty.shop
Phone: +44 472 283 7745
Website: www.lorenty.shop