Privacy policy

At Lorenty, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit or make a purchase through https://lorenty.shop/.

Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with Lorenty, we may collect information such as:

Your name

Billing and shipping address

Email address

Phone number

Order and transaction information

Products purchased

Information you provide when contacting customer support

Information automatically collected when you browse our website, such as device type, browser information, IP address, and website activity

Payment information is processed through our payment providers. Lorenty does not need to store your complete payment card information to process your order.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders

Arrange shipping and delivery

Process payments and refunds

Communicate with you about your orders

Respond to customer service requests

Provide information about products and services

Improve our website and shopping experience

Detect and prevent fraudulent or unauthorized activity

Maintain the security and functionality of our website

Comply with applicable legal and regulatory requirements

Order and Customer Communications

When you place an order, we may contact you using the information provided during checkout regarding your purchase, including order confirmation, shipping updates, delivery information, returns, refunds, or other necessary transaction-related communications.

If you subscribe to promotional communications, you may receive marketing messages from us. You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

Third-party services used by our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can adjust your browser settings to manage or disable certain cookies. Some website functions may not operate correctly if essential cookies are disabled.

Sharing Information With Service Providers

We may share necessary information with trusted service providers that help us operate our business, including providers involved in:

Payment processing

Order fulfillment

Shipping and delivery

Website hosting and technology

Customer support

Fraud prevention

Website analytics and performance

These service providers receive only the information reasonably necessary to provide their services and are expected to handle information in accordance with applicable requirements.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or legal processes

Respond to lawful requests from government authorities

Protect our rights or property

Prevent fraud or other unlawful activity

Protect the safety of our customers, users, or others

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not permitted to use online shopping services under applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

Lorenty is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Lorenty

Email: support@lorenty.shop

Website: https://lorenty.shop/