Terms of service
Welcome to Lorenty. These Terms of Service govern your use of https://lorenty.shop/ and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service.
1. About Lorenty
Lorenty operates this online store and offers bicycle and cycling-related products for sale through our website.
We aim to provide accurate product descriptions, pricing, availability, and other information. Product specifications, images, availability, and prices may change when necessary.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, minor differences in appearance, color, packaging, or product presentation may occur.
Customers are responsible for reviewing the product information, specifications, sizing, compatibility, and other relevant details before placing an order.
For bicycles and cycling products, customers should make sure that the selected model, size, specifications, and intended use are appropriate for their needs.
3. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we may contact you regarding the order and, where appropriate, provide a refund for an unavailable item.
We reserve the right to correct errors involving product availability or information.
4. Prices
Product prices are displayed on the applicable product pages and at checkout.
Prices may change without prior notice, but changes will not affect an order that has already been accepted and confirmed unless required by applicable law.
We reserve the right to correct pricing errors. If an order has been placed using an incorrect price, we may contact the customer before processing the order.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After submitting an order, you may receive an order confirmation by email.
An order confirmation does not necessarily guarantee that an order has shipped. Orders remain subject to product availability, payment authorization, and other applicable conditions.
We reserve the right to cancel or refuse an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, product availability issues, or other legitimate business reasons.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
6. Payment
Payment must be successfully authorized before an order can be processed.
Payment information is handled through the payment methods and payment service providers available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
7. Shipping and Delivery
Orders are shipped according to the shipping information provided on our website and during checkout.
Estimated delivery times are estimates and may vary due to factors such as carrier delays, weather, holidays, customs procedures, incorrect delivery information, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information at checkout.
For additional information, please review our Shipping Policy.
8. Returns and Refunds
Returns and refunds are handled according to our Refund & Return Policy.
Customers should review the Refund & Return Policy before placing an order.
If you need to request a return or refund, contact us at:
Please do not send a return without first contacting us and receiving return instructions.
9. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact us as soon as possible.
Please provide your order number and relevant information or photographs so that we can review the issue and provide appropriate instructions.
10. Website Use
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to interfere with the operation or security of the website.
Attempt to gain unauthorized access to accounts, systems, or information.
Submit false or misleading information.
Use website content for unauthorized commercial purposes.
11. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, design elements, and other materials, is owned by or used by Lorenty with appropriate rights or permissions.
You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorization.
Product names, trademarks, and brand names displayed on our website belong to their respective owners.
12. Third-Party Services
Our website may use third-party services to provide functions such as payment processing, shipping, analytics, website functionality, or customer support.
Third-party services may have their own terms and privacy policies, which may apply when you use those services.
13. Limitation of Liability
To the extent permitted by applicable law, Lorenty will not be responsible for losses arising from circumstances outside our reasonable control, including carrier delays, natural events, technical failures, or other events that could not reasonably be prevented.
Nothing in these Terms of Service limits any rights or protections that cannot legally be excluded under applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
15. Governing Law
These Terms of Service are subject to applicable laws and regulations governing the transaction and the rights of the customer.
Nothing in these Terms is intended to remove or limit mandatory consumer protections that apply to you under applicable law.
16. Contact Us
If you have questions about these Terms of Service, an order, a product, or our policies, please contact us:
Lorenty
Email: support@lorenty.shop
Website: https://lorenty.shop/