Terms of service
Welcome to Lorenty.
These Terms of Service govern your use of the Lorenty website, www.lorenty.shop, and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.
1. About Lorenty
Lorenty is an online retail store offering gazebos and related outdoor products.
Business name: Lorenty
Website: www.lorenty.shop
Email: support@lorenty.shop
Phone: +44 472 283 7745
Address: 57 Greenbank Rd, Liverpool, L18 1HQ, United Kingdom
2. Website Use
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent purposes
Attempt to gain unauthorized access to the website
Interfere with website security
Introduce malicious software
Copy or misuse website content
Use the website to violate applicable laws
Provide false information during checkout
Attempt to purchase products using unauthorized payment methods
We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers, website, or payment systems.
3. Product Information
We make reasonable efforts to ensure product descriptions, specifications, photographs, dimensions, materials, colors, features, and other product information are accurate.
However, minor variations may occur because of:
Screen settings
Lighting conditions
Photography
Manufacturing tolerances
Product revisions
Packaging
Supplier or manufacturer updates
Customers should review the complete product description and specifications before ordering.
4. Product Availability
Products displayed on our website are subject to availability.
A product being displayed on the website does not guarantee that it will remain available indefinitely.
If an ordered product becomes unavailable, we may contact the customer to discuss an appropriate resolution, which may include cancellation and refund where applicable.
5. Product Pricing
Prices are displayed on the applicable product page and checkout.
We make reasonable efforts to ensure pricing information is accurate.
If an obvious pricing or listing error occurs, we may contact the customer before fulfillment to clarify the correct information and available options.
We do not intentionally advertise products using misleading pricing information.
6. Orders
When you place an order, you are submitting a request to purchase the selected products.
After an order is received, you may receive an order confirmation.
An order confirmation confirms that we have received your order request; it does not necessarily mean that the order has already shipped.
We reserve the right to review orders for legitimate reasons, including suspected fraud, payment problems, product availability, or significant listing errors.
7. Payment
Payment must be successfully completed through the payment methods made available during checkout.
Orders may not be fulfilled until payment has been successfully authorized.
We do not intentionally collect payment information outside the secure payment process provided during checkout.
8. Shipping
Lorenty currently provides free shipping for eligible orders.
Our standard estimated delivery period is:
5–8 business days
Delivery estimates are estimates rather than an absolute guarantee because delivery can be affected by carriers, weather, holidays, remote locations, address issues, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
9. Returns and Refunds
Returns may generally be requested within 30 days of receiving an order, subject to the conditions described in our Refund & Return Policy.
Approved refunds are processed within 7 days after the applicable return has been approved and the required conditions have been satisfied.
Please review our complete Refund & Return Policy before purchasing.
10. Customer Responsibilities
Customers are responsible for:
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Providing accurate contact information
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Providing an accurate delivery address
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Reviewing product dimensions and specifications
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Following applicable product instructions
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Using products for their intended purpose
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Inspecting products appropriately upon delivery
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Contacting Lorenty promptly when a problem occurs
Gazebos and outdoor structures should be assembled and used in accordance with the applicable product instructions and reasonable safety practices.
11. Installation and Product Use
Customers are responsible for ensuring that products are suitable for their intended location and use.
Before purchasing or installing a gazebo, customers should consider:
Available installation space
Ground conditions
Local weather conditions
Wind exposure
Required anchoring
Applicable local rules or restrictions
Product dimensions and weight
Manufacturer installation instructions
Lorenty does not represent that every gazebo is suitable for every location or weather condition.
Customers should always follow the applicable product's installation and safety instructions.
12. Intellectual Property
Unless otherwise stated, website content created for Lorenty, including text, graphics, logos, page designs, and other original materials, is protected by applicable intellectual property laws.
You may not reproduce, redistribute, modify, or commercially exploit website content without appropriate authorization.
Third-party trademarks and product names remain the property of their respective owners.
13. Third-Party Services
Our store may use third-party providers for payment processing, shipping, analytics, website functionality, fraud prevention, and other services.
Third-party services may operate under their own terms and privacy policies.
14. Limitation of Liability
To the extent permitted by applicable law, Lorenty is not responsible for losses resulting from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.
Nothing in these Terms removes mandatory consumer protections or statutory rights.
15. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, which may include:
Severe weather
Natural disasters
Transportation disruptions
Carrier delays
Government restrictions
Internet or infrastructure failures
Strikes or labor disruptions
Unexpected supply interruptions
Other circumstances outside our reasonable control
We will make reasonable efforts to communicate with customers when such circumstances materially affect an order.
16. Changes to These Terms
We may update these Terms of Service when necessary.
The updated version will be published on this page with a revised effective date.
Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.
17. Governing Law
These Terms are intended to operate subject to applicable laws and regulations.
Nothing in these Terms limits any mandatory consumer rights that apply to a customer under applicable law.
18. Contact Information
For questions about these Terms of Service, please contact:
Lorenty
57 Greenbank Rd
Liverpool, L18 1HQ
United Kingdom
Email: support@lorenty.shop
Phone: +44 472 283 7745
Website: www.lorenty.shop