Shipping policy
At Lorenty, we aim to provide clear and accurate information about shipping and delivery for every order placed through our website.
Order Processing
Orders are processed after payment has been successfully confirmed.
Orders are generally processed within 1–3 business days. Processing times may vary depending on product availability and the specific item ordered.
If additional time is required to process an order, we may contact the customer using the contact information provided at checkout.
Shipping Availability
We currently ship to destinations available during checkout.
Shipping availability may vary depending on the product, destination, package size, and shipping carrier.
Shipping Costs
Applicable shipping costs, if any, will be clearly displayed during checkout before the order is completed.
If free shipping is available for an eligible product or order, this will be clearly indicated on the website or during checkout.
Customers will have the opportunity to review all applicable shipping charges before submitting their order.
Estimated Delivery Time
The estimated delivery time for orders is 5–10 business days after the order has been processed and shipped.
Delivery times may vary depending on the destination, shipping carrier, product availability, and other circumstances.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including:
-Carrier delays
-Severe weather conditions
-Holidays
-Incorrect or incomplete shipping information
-High shipping volumes
-Customs processing for international shipments
-Other circumstances outside our reasonable control
The 5–10 business day timeframe is an estimated delivery period and is not a guaranteed delivery date.
Tracking Information
When tracking information is available, it will be provided to the customer through the email address associated with the order.
Customers can use the tracking information provided by the applicable carrier to monitor the progress of their shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated 5–10 business day delivery timeframe, please contact us at:
We will review the order and, when applicable, the available tracking information to help determine the status of the shipment.
Damaged, Defective, or Incorrect Orders
If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us as soon as possible.
If you receive a damaged, defective, or incorrect product, please review our Refund & Return Policy for information about requesting a return or refund.
Incorrect or Undeliverable Addresses
If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, additional shipping charges may apply if the package needs to be reshipped.
Please contact us as soon as possible if you believe your shipping information is incorrect.
International Orders
If international shipping is available for a particular order, additional charges, customs duties, taxes, or import fees may apply depending on the destination.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated during checkout.
Contact Us
If you have questions about shipping or delivery, please contact us:
Lorenty
Email: support@lorenty.shop
Website: https://lorenty.shop/