Shipping policy
At Lorenty, we aim to make delivery of your gazebo or outdoor product straightforward and transparent.
1. Shipping Cost
Free standard shipping is available for eligible orders.
The applicable shipping charge, if any, will always be displayed before the customer completes checkout.
2. Estimated Delivery Time
Our standard estimated delivery time is:
5–8 business days
Delivery estimates begin after the order has been processed for shipment.
These are estimated delivery times and are not a guarantee of delivery on a specific date.
3. Order Processing
After an order is submitted, we process the order and prepare it for shipment.
Processing times can vary depending on:
Product availability
Order volume
Product size
Shipping destination
Carrier requirements
Additional verification that may be necessary to protect customers and our business
If additional information is required to process an order, we may contact the customer using the information provided at checkout.
4. Shipping Confirmation
Once an order has been prepared for shipment, customers may receive shipping information or tracking information where available.
Tracking information may take some time to become active after the carrier receives or scans the shipment.
5. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Please carefully check:
House or building number
Street name
City
Postal code
Apartment or unit number where applicable
Contact telephone number
Lorenty is not responsible for delays resulting from an incorrect or incomplete address supplied by the customer.
6. Large or Bulky Products
Gazebos can be larger than ordinary consumer products and may require special handling by the delivery carrier.
Customers should ensure that the delivery location is accessible for the expected shipment.
Depending on the carrier and product, delivery may require:
Appropriate access to the property
Someone available to receive the shipment
Suitable space for temporary storage
Inspection of the package upon delivery
Customers should not attempt to move extremely heavy packages without appropriate assistance.
7. Delivery Delays
Although our standard estimated delivery time is 5–8 business days, delays can occasionally occur.
Possible causes include:
-Carrier delays
-Severe weather
-Public holidays
-Transportation disruptions
-Incorrect delivery information
-High shipping volume
-Remote delivery locations
-Circumstances outside our reasonable control
If your order appears significantly delayed, please contact us.
8. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package where reasonably possible.
Take photographs of:
-The outer packaging
-Shipping labels
-Visible damage
-The product after opening, if damaged
Contact:
as soon as reasonably possible.
9. Missing Deliveries
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
-Your delivery location
-Safe delivery locations
-Household members
-Neighbors where appropriate
-Carrier delivery information
If the package remains missing, contact Lorenty so that we can assist with the next steps.
10. International or Destination Restrictions
Shipping availability may depend on the destination and product.
Before placing an order, customers should ensure that the product can legally and practically be delivered and installed at their intended location.
11. Contact
For shipping questions, please contact:
Lorenty
57 Greenbank Rd
Liverpool, L18 1HQ
United Kingdom
Email: support@lorenty.shop
Phone: +44 472 283 7745
Standard shipping: Free
Estimated delivery: 5–8 business days