Contact information
We're Here to Help
Have a question about a gazebo, your order, shipping, returns, or another aspect of your purchase?
The Lorenty customer support team is available to help.
Contact Information
Lorenty
Address:
57 Greenbank Rd
Liverpool, L18 1HQ
United Kingdom
Email:
support@lorenty.shop
Phone:
+44 472 283 7745
Website:
www.lorenty.shop
Order Support
If your question concerns an existing order, please include your order number whenever possible.
Providing your order number allows us to identify the relevant purchase and assist you more efficiently.
For order-related questions, you may contact us about:
-Order status
-Shipping
-Delivery
-Tracking information
-Damaged products
-Missing products
-Incorrect products
-Returns
-Refunds
-Cancellations
-Product questions
Product Questions
Before purchasing a gazebo, customers are encouraged to review the product page carefully, including dimensions, materials, specifications, included components, installation information, and other relevant details.
If you need clarification about information displayed on a product page, contact us before purchasing.
Returns and Refunds
For return or refund requests, please email:
Please include:
-Order number
-Name
-Product name
-Reason for the request
-Relevant photographs where appropriate
Please do not send products back without first contacting us for return instructions.
Damaged Deliveries
If an item arrives damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.
This information can help us investigate the delivery and determine the appropriate resolution.
General Questions
For general questions about Lorenty or our products, please contact us by email or phone.
We aim to provide clear and helpful customer support and will review your inquiry as promptly as reasonably possible.
Lorenty
Lorenty
57 Greenbank Rd
Liverpool, L18 1HQ
United Kingdom
Email: support@lorenty.shop
Phone: +44 472 283 7745